Frequently Asked Questions and Policies
Where can I pick up my order? We currently only offer pickup in Castlegar & Nelson with occasional emails sent out about pickups in Trail/Rossland or at markets we attend
What if I didn’t like my order or change my mind after I get it?
We’re sorry to hear that! We strive to provide products that will be liked by a wide variety of customers. However, all food sales are final and we are unable to take back the product or issue refunds.
What if something is wrong with my order?
If something is wrong with your order please contact us at info@yousillysausage.ca within 7 days of picking up your order. We will not issue a store credit if it has been months since picking up your order.
Can you guarantee which farm the meat in my sausage is from?
No, we only use quality Canadian meat but as we use a large variety of farms, we cannot guarantee any specific sausage is from any specific farm. We do our best to get as local, happy, healthy meat as we can. All our pork is hormone, steriod & antibiotic free.
Do you add preservatives, nitrates or chemicals into your sausages?
No, as we make our sausages fresh and freeze them the same day, we do not add any preservatives or chemicals! We also don’t add in gluten, fillers or weird ingredients! Only all natural ingredients you know and love.
Why do I have to prepay for my online order?
We have lots of no-shows when people don’t prepay and it wastes lots of time and product. If you have extenuating circumstances about why you can’t prepay please contact us info@yousillysausage.ca
Do you do house delivery?
We can ship your order to your door in the West Kootenays & Boundary for $20
We are unable to add in promo codes or refunds after an order is placed and paid for. We can issue you a store credit if you let us know while the sale in still on that you forgot to enter the promo code and click enter. This needs to be done before the order is delivered/picked up. Discounts can not be applied to orders placed before sale starts or for anything in person.